Making Your Business Location Visible in the mobile App
To have your business location appear in the client mobile app, it must meet specific criteria to ensure a consistent
and engaging user experience. Here are the requirements your business location must satisfy to be visible to customers
in the app:
1. Upload a Logo and an Image
Visual representation is key to attracting customers. To ensure your business location is appealing and recognizable, it
must have a logo and at least one image uploaded:
- Logo: Upload a clear and distinctive logo that represents your brand. This helps customers quickly identify your
business among others.
- Image: Include an engaging, high-quality image of your business location or products. A good image showcases what
your business offers and entices customers to learn more. The image must not be an image of food.
2. Mark the Location as Active
For a business location to appear in the client app, it must be marked as "active" in the dashboard:
- Dashboard Access: Log into your account dashboard and navigate to the locations section.
- Activate Location: Select the desired location and set its status to "active" to ensure it appears in the app.
3. Ensure the Chain is Not Disabled
If your business is part of a larger chain, the chain itself must not be disabled. A disabled chain will prevent any
associated locations from appearing in the client app:
- Check Chain Status: Verify the chain's status within the dashboard to ensure it is active.
- Enable Chain: If necessary, contact your account administrator to enable the chain, allowing the location to be
visible in the app.
Troubleshooting Visibility Issues
If your business location does not appear in the client mobile app after meeting these requirements, consider the
following troubleshooting steps:
- Refresh the App: Ask customers to refresh their app to see updated locations.
- Internet Connection: Ensure that both you and your customers have a stable internet connection.
- Contact Support: If the location still does not appear, please reach out to our support team for further assistance.
Need Assistance?
Our support team is ready to help if you need assistance with any of these steps. Contact us through the support portal
or email, and we’ll ensure your business location is visible in the client mobile app.
By ensuring these requirements are met, you can maximize your visibility in the client mobile app and reach more
potential customers effectively.